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Refund and Order Cancellation Policy at GameCurrency

At GameCurrency, we are committed to transparency and providing high-quality services to our customers. Your satisfaction is our primary goal, and we understand that sometimes you may need to cancel an order or request a refund. This policy details the conditions and processes related to refunds.

Policy Scope

This refund policy applies to all digital products and services offered on the GameCurrency website. These categories include:

  • Coins
  • Players
  • Squads
  • Squad Building Challenge Services (SBC Solver Bot)

No-Questions-Asked Refund Guarantee

GameCurrency has an unconditional Refund Guarantee for the following events:

User Withdrawal from Purchase

When you change your mind about a purchase, and the product has not been sent out or processed yet.

Users' Incorrect Order

If you select a product incompatible with your console, platform, or region (provided the product description clearly lists the correct information).

Issues with Your Game Account

For example, account suspension, trading restrictions, or any limitations imposed by gaming platforms like EA, Sony, or Microsoft.

Duplicate Payment

In cases where two or more payments were made for the same order, provided the order has not been dispatched yet.

Refund Method

In these cases, the amount you paid will be added to your wallet credit on the website.

Bank Account Refund Commitment

We commit to fully refunding the order amount without any deductions to your bank account if the issue or technical fault is directly related to GameCurrency's systems or services.

Non-Delivery of Product

If your order is not processed due to a system error on our side, or if the product does not reach you within the announced timeframe.

Refund Method

A full refund will be issued to the same bank account from which the payment was made.

Refunds Are Not Applicable If

  • You provide incorrect information, such as a username or platform, and the order is delivered based on that inaccurate information.

Non-Returnable Item Policy

After the trade and delivery of the product, under no circumstances may you return the received items (coins or players) to the site or individual who completed the trade. Scammers often impersonate the seller and ask you to return the items. If you return the items, all resulting losses are your responsibility.

Request Process and Status

Please create a ticket in the support section of your user account dashboard titled "Order Cancellation" or "Refund." Include the order number and provide the specific reason for your request.